Shipping & Returns

Berry & Bear packages are shipped within 1-3 working days (Monday - Friday) of order placement.  Our delivery time frame starts from the moment an order is accepted.

We aim to deliver your order to the delivery address you have requested within 3-5 working days (Monday-Friday) for UK customers and 7-14 working days (Monday-Friday) for international customers.  Due to postal delays, we cannot give an exact or guaranteed delivery date.

Bank Holiday Closures

We will be closed on the following bank holidays:

• Good Friday: Monday 19 April 2019
• Easter Monday: Monday 22 April 2019
• Early May: Monday Monday 6 May 2019
• Spring Bank Holiday: Monday 27 May 2019
• Summer Bank Holiday: Monday 26 August 2019

Please note that any orders placed within this timeframe will not be shipped until the the first working day following the bank holiday.

Tracking

We will send you an email when your order is dispatched, containing a tracking number and link. You will be able to track your order through all stages of the delivery process.

Delivery Partner

All UK orders will be sent via Royal Mail 1^stClass Recorded. International delivery will be sent via Royal Mail’s delivery partners. When items are sent to another country, your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks.

International Customs and Taxes

Customs will depend on the country and state you're having the item shipped to as customs duty and taxes differ from country to country. Contact your local customs office if you're unsure of any applicable taxes and customs charges. Please note that customs duty or local tax is not included in the price.

Insurance

We insure each purchase during the time it is in transit until it is delivered to you. For international orders, we require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Berry & Bear and transfer of responsibility in the same way.

Returns & Refunds

You can return any item for a refund within 30 days of receiving your original order. 

If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead. You will be contacted by a member of our team to inform you of this.

To return an item, please email us at:  

hello@berryandbear.com

Once received, we will email you detailed return shipping labels and instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns to us must be in the original packaging and packed in a secure method. 

Please use the same postal service which your good were received with.  Obtain proof of receipt and insurance to cover the value of the items you are returning.  We are not responsible for any damage or loss of items that occur in transit to us.

We are unable to refund any customs charges or sales tax.

All goods will be inspected on return. In the unlikely event that an item is returned to us in an unsuitable condition, we may send it back to you. 

We are not responsible for any items that are returned to us by mistake. 

We will refund any money received from you using the same method originally used by you to pay for your purchase, unless agreed otherwise.

EXCHANGES

If you would like a different size or colour, please return your unwanted item and place a new order. Our products are made on a limited basis so, to avoid any disappointment, please follow this procedure.

WARRANTY

Any manufacturing faults will be repaired or item refunded within 6 months of purchase.

If you believe that your goods were received damaged, please contact us within seven 7 working days of delivery and we will do our best to help you.